Complaints Policy
Our principle aim is to deal with complaints openely, fairly, promptly and without prejudice.
Our procedures for dealing with complaints will:
- Be managed consistently by every member of the Chesswood School community
- Be welcoming and understanding
- Not trivialise or dismiss a complaint without giving it full consideration
- Be simple to understand and follow
- Be evidenced based and focused on outcomes
- Adhere to specific time limits for action
- Keep people informed at all stages
- Where necessary, respect people’s desire for confidentiality
- Be carefully quality assured
Provide information to the school’s senior leadership team so that the school’s procedures can be improved