Our principle aim is to deal with complaints openely, fairly, promptly and without prejudice. 

Our procedures for dealing with complaints will:

• Be managed consistently by every member of the Chesswood School community
• Be welcoming and understanding
• Not trivialise or dismiss a complaint without giving it full consideration
• Be simple to understand and follow
• Be evidenced based and focused on outcomes
• Adhere to specific time limits for action
• Keep people informed at all stages
• Where necessary, respect people’s desire for confidentiality
• Be carefully quality assured

Provide information to the school’s senior leadership team so that the school’s procedures can be improved