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Chesswood Junior School

Chesswood Junior School

Complaints Policy

Our principle aim is to deal with complaints openely, fairly, promptly and without prejudice. 

Our procedures for dealing with complaints will:

  • Be managed consistently by every member of the Chesswood School community
  • Be welcoming and understanding
  • Not trivialise or dismiss a complaint without giving it full consideration
  • Be simple to understand and follow
  • Be evidenced based and focused on outcomes
  • Adhere to specific time limits for action
  • Keep people informed at all stages
  • Where necessary, respect people’s desire for confidentiality
  • Be carefully quality assured

Provide information to the school’s senior leadership team so that the school’s procedures can be improved