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Chesswood Junior School

Chesswood Junior School

Concerns and Complaints

From time to time we may fall below the high expectations we set for ourselves and we encourage parents to contact us if something has happened within school that could improve. We also recognise and appreciate problems occurring in school that make a child unhappy can produce strong emotions.  From experience, problems are always resolved more quickly and effectively if parents share their specific concerns and problems rather than their strong emotions.  You can be assured that all members of staff act in good faith and will make every effort to resolve any issues arising in order that your child may return to being happy and learning productively in the shortest period of time. Where an initial concern has not been resolved to a parent’s satisfaction then we encourage them to use the formal complaints policy set out in this policy to seek a resolution.

Our principle aim is to deal with complaints:

  • Openly
  • Fairly
  • Promptly
  • Without prejudice

Please use the guidance within the complaints policy section to help resolve any concerns you may have.