Concerns and Complaints
Managing Concerns and Complaints
From time to time we may fall below the high expectations we set for ourselves and we encourage parents to contact us if something has happened within school that could improve. We also recognise and appreciate problems occurring in school that make a child unhappy can produce strong emotions. From experience, problems are always resolved more quickly and effectively if parents share their specific concerns and problems rather than their strong emotions. You can be assured that all members of staff act in good faith and will make every effort to resolve any issues arising in order that your child may return to being happy and learning productively in the shortest period of time. Where an initial concern has not been resolved to a parent’s satisfaction then we encourage them to use the formal complaints policy set out in this policy to seek a resolution.
Our principle aim is to deal with complaints:
- Without prejudice
Our procedures for dealing with complaints will:
- Be managed consistently by every member of the Chesswood School community
- Be welcoming and understanding
- Not trivialise or dismiss a complaint without giving it full consideration
- Be simple to understand and follow
- Be evidenced based and focused on outcomes
- Adhere to specific time limits for action
- Keep people informed at all stages
- Where necessary, respect people’s desire for confidentiality
- Be carefully quality assured
Policy and Guidance
Please use the guidance within the complaints policy section to help resolve any concerns you may have.
|Please select the link opposite to read the Chesswood Junior School Concerns & Complaints Policy. Should you have any questions or queries about the process and need clarification on how to raise a concern or complaint, please do not hesitate to contact us either by calling 01903 204141 or email email@example.com.|
Would you like to share a concern or make a complaint?
Please use the form below to share your concern or complaint. This form is appropriate for any and all complaints with exception of a complaint directly in relation to the head teacher or a member of the governing body. If you do have a concern or complaint in relation to either the head teacher or a member of the governing body please email firstname.lastname@example.org.
The online form may be completed below or by following this link it will open in a new window and may be easier to use on some devices. The form will then be submitted when you click 'submit' at the end and you will receive a confirmation message to confirm we have received your concern or complaint.
|Concern & Complaint Form||Link|
Please select the link opposite to open the concern and complaint form to download and print. This form may be completed online and delivered by email or printed and sent delivered to the school office as a hard copy. Please deliver by email, hand or by post and mark as Private and Confidential
Chesswood Junior School